• Under the “Find your Care Plan” section on this page, enter the phone number and ZIP code associated with your Care Plan.
• Select the piece you would like to initiate a service request/claim for.
• Enter the details about your piece and the service you’re requesting.
• Verify your shipping address.
• Follow the instructions on the Confirmation Page for shipping your item(s) to the repair center. Your item(s) will be securely shipped back to you after it has been serviced.

If you have an alternative metal, please refer to "What should I do if my jewelry is made of alternative metal?"

Please note: Jewelry and watch claims must be completed and shipped separately.

It is important to note that alternative metals cannot be serviced like precious metals (gold, silver, platinum).

If your jewelry is made of alternative metal, such as titanium, black ceramic, cobalt chrome, Serinium®, stainless steel, or tungsten, please email [email protected] to request services.

Jewelry and watches are serviced by highly skilled goldsmiths and watchmakers, at an authorized repair center.

If a piece cannot be repaired, it will be replaced, or a gift card or cash settlement will be issued. Replacement is one of comparable type, quality, and functionality as the original product, not to exceed the original retail purchase price. A gift card or cash settlement includes tax and will not exceed the original retail price. If a piece is replaced, or a gift card or cash settlement is issued, the plan is fulfilled. For lease-to-own arrangements, cash benefits apply to the lessor until you acquire ownership of the product.

Lifetime Jewelry Plan: The Lifetime Jewelry Care Plan provides repair and service maintenance to ensure your jewelry doesn’t lose its luster.

Here’s what’s covered:

Watch Protection Plan: Our comprehensive Watch Protection Plan keeps your watch looking and working like the day you fell in love with it.

Here’s what’s covered:

To ensure your item(s) is properly received and doesn’t experience any additional damage during transit, follow the steps below to package and ship your jewelry.

• Make sure you have printed your confirmation page(s) provided and your shipping label.
  THE CONFIRMATION PAGE(S) and SHIPPING LABEL ARE REQUIRED WHEN SENDING IN YOUR REPAIR.
  • To print your confirmation page(s),
    visit fredmeyerjewelers.assurantcustomerportal.com and then do the following for your each claimed item:
    • Find your Care Plan using your phone number and ZIP code.
    • Select “View Confirmation Page” for your claimed item in the Dashboard.
    • Select “Print Confirmation” and print the confirmation page.
    • Select "Print Shipping Label" and print the shipping label.
• Use a sturdy box with plenty of padding to package your item(s) and protect against damage. Do not use an envelope or other type of shipping material. Also, do not include any item(s) you have not filed a claim for and do not ship your original jewelry box as it will not be returned.
• Include your confirmation page(s) inside the box along with:
  • For items with diamonds or gemstones only: The most recent inspection form(s) for your item(s) – the repair center will fill this out and send it back to you with your item(s). If you can’t locate your inspection form(s), call 1-800-DIAMOND (1-800-342-6663) and we’ll assist you.
  • A copy of your purchase receipt, if available
• Adhere your shipping label to the outside of the box. Shipping is insured.
• Drop off your package at a FedEx location for secure and trackable delivery. Please avoid using drop boxes to ensure proper scanning and delivery confirmation.

Once the repair center receives your item, they’ll begin service. On average, this takes 10-15 business days, excluding shipping time. We’ll contact you if we need additional information to complete your service or if we need to order parts.

Please do not call for updates on repairs unless they have exceeded the 15-business day turnaround time.

If you have more than one Care Plan-covered item that needs to be sent in, whether it requires repairs or not, you should file a separate claim for each item. After you file a claim for the first item, select "File Another Claim" for additional items. Once you've filed all your claims, proceed by clicking “Submit” to print your confirmation pages and shipping label.

Important: You should package all your items together and make sure to include a confirmation page for each corresponding item within the shipment. For detailed shipping instructions, refer to How do I ship my item?

Please note: Jewelry and watch claims must be completed and shipped separately.

If your soldered (bonded) items are covered by the Care Plan, you'll need to file a separate claim for each item, (whether it needs work done or not). After you file a claim for the first item, select "File Another Claim" for additional items. Once you've filed all your claims, proceed by clicking “Submit” to print your confirmation pages and shipping label.

Important: You should package all your items together and make sure to include a confirmation page for each corresponding item within the shipment. For detailed shipping instructions, refer to "How do I ship my item?"

Please note: Jewelry and watch claims must be completed and shipped separately.

You can check the status of your service request/claim after your item has been received by the repair center by visiting fredmeyerjewelers.assurantcustomerportal.com/claims-status and enter your claim number(s) and ZIP code.

You always have the option of bringing your piece to any Fred Meyer Jeweler store or calling for service.

The Fred Meyer Jewelers guarantees are not part of the Lifetime Jewelry Care Plan. All diamonds and gemstones have a Lifetime Loss and Damage Guarantee. The Lifetime Loss and Damage Guarantee provides repair or replacement of any earth-mined diamonds, lab-grown diamonds, or gemstones* purchased at Fred Meyer Jewelers, free of charge if they become chipped, broken, or lost from the original mounting for purchases up to $50,000. To maintain the Lifetime Loss and Damage Guarantee you are required to bring your item (described on the guarantee) to Fred Meyer Jewelers for inspection every year.

The Lifetime Jewelry Care Plan provides coverage beyond the Lifetime Loss and Damage Guarantee. It also provides routine maintenance to ensure your jewelry doesn’t lose its luster. For more details, refer to “ What’s covered by the Lifetime Jewelry Care Plan and Watch Protection Plan?” in the FAQs.

You can view our Terms and Conditions by clicking on the respective links for:

• - Lifetime Jewelry Care Plan Terms and Conditions
• - Watch Protection Plan Terms and Conditions